CONDITIONS

CENTRSVET® / CENTRSVET.RU warranty period amounts to:

5 years for interior lighting

- recessed and surface-mounted luminaires
- pendant and wall-mounted luminaires
- lighting systems 220V and 48V (tracks, luminaires, components)
- profiles and gypsum systems
- ventilation systems and strip ceilings

2 years for outdoor lighting and components

- all outdoor luminaires (recessed, surface-mounted, pendant)
- facade and wall-mounted luminaires with high water resistance
- spotlights and landscape lighting
- floor-mounted luminaires
- components (LED strips, flexible neon, power sources, control systems)

IMPORTANT

Warranty period for CENTRSVET® goods (products) begins upon purchase of goods and covers the goods installed by the client in any type of rooms (commercial, residential, non-residential) without limitations.

CENTRSVET® warranty shall extend to all components and parts without exception, including LED module, current driver, housing, fastening and mounting elements.

Warranty and post-warranty repairs, as well as maintenance of CENTRSVET® products are carried out regardless of the place of purchase and are carried out only in the branded service center located at the address: Moscow, st. Kulakova, 20, building 1A. In other cities, warranty and post-warranty repairs is performed in the brand showrooms and salons of CENTRSVET® distributors (information is available on the website: https://www.centrsvet.ru/shops/).

Dismounting and delivery of goods is carried out by the Client. If the client is located in another city, and if the warranty claim is confirmed, the delivery of goods back to the client is carried by the Company. In the event of a technical malfunction, the CENTRSVET® guarantees the repair or exchange no later than 10 (ten) days from the date of the Client's request to the service center.

The Company guarantees and undertakes to keep in stock the components necessary for the repair within 10 (ten) years from the date of purchase of the goods by the client.

The warranty is only valid when equipment is connected and used in strict accordance with the instruction or user manual provided with the product.

SUPPORT

Please contact our client support team for any additional information.

  Service center

EXCHANGE AND RETURN POLICY

EXCHANGE AND RETURN OF THE GOODS OF THE APPROPRIATE QUALITY IS AVAILABLE:

- within 14 calendar days (of purchase of goods)
- its consumer characteristics, factory packaging and complectation are intact
- the item has not been used

(Article 502 of the Civil Code of the Russian Federation and Article 25 of the Consumer Rights Protection Law)

EXCHANGES AND RETURNS ARE IS CARRIED OUT AT THE ADDRESS BELOW:

Moscow, 20 Kulakova St., bldg 1A, business hours: Mon-Fri 09:00-18:00.
WhatsApp: +7 903 264-15-09 - Vladimir Kuklin

Attention! Exchanges and returns of goods purchased in parter showrooms (Elitstroymaterialy Mall, Kashirskiy Dvor Mall) is carried out only at respective shops.

Saint Petersburg, Sochi, Krasnodar, Yekaterinburg: at brand showrooms (addresses and contact information).

Please note that the goods of the appropriate quality from "Supersale" segment can not be returned or exchanged.

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